Collaborative Triaging
Multiple team members can draft replies, leave internal notes, and tag conversations inside the same inbox without the customer ever knowing.
Workspace
One Inbox for Every Customer Conversation.
Tired of switching tabs between WhatsApp, Instagram, and webchat? Connektly merges all your channels into one collaborative team inbox so your agents can close deals and resolve tickets faster.
Mentions & assigned
S
Sarah Jenkins
I'd like to upgrade my plan.
R
Rahul M.
Is the API rate limit active?
M
Mike Zhang
Found an issue with billing.
Sarah Jenkins
WhatsApp Lead
Hi team! I've been testing the Starter plan and I absolutely love the workflow.
I'd like to upgrade my plan to Growth for our support team.
Hey Sarah! That's fantastic news. I can definitely help you get set up on the Growth tier seamlessly.
Platform Features
Stop fighting your tools. Start flowing.
Intelligent Auto-Routing
Automatically assign leads based on shift availability, language preferences, or VIP status. Never let a high-intent conversation slip through the cracks.
Performance Analytics
Measure resolution times, agent performance, and channel volume from a unified dashboard. Bring hard data into your customer support strategy.
Shared Context
Full context on every single lead.
When a customer messages you on Instagram and follows up on WhatsApp three days later, Connektly merges the thread. Your agents instantly see purchase history, past complaints, and loyalty status synced directly from your CRM.
- No more duplicate tickets.
- Stop asking customers to repeat themselves.
- Higher CSAT scores out of the box.
JD
Jane Doe
High-Intent Lead
Initial Outreach
Replied via Ad
CRM Synced