How Connektly collects, uses, and protects customer data.

Overview & What this policy covers

This policy applies to Connektly websites, product workspaces, messaging inboxes, campaign tooling, integrations, and support interactions. It explains what information we process, why we process it, and the controls available to account owners and end users.

Workspace Data

Contacts, conversation history, notes, tags, pipeline stages, and team assignments.

Operational Data

Message delivery events, automation logs, system events, and troubleshooting history.

Commerce Data

Invoices, tax identifiers, subscription records, and payment status details.

Information we collect

The information we collect depends on how your team uses Connektly, what integrations you enable, and whether you contact support.

• Account and profile details: Names, email addresses, phone numbers, company details, and workspace roles.
• Messaging and CRM records: Contacts, templates, campaign audiences, chat transcripts, tags, and notes entered by your team.
• Billing information: Subscription plan, invoice history, billing address, and tax information needed for accounting.
• Device and usage data: Browser type, IP address, access timestamps, error logs, and workspace activity needed to secure the platform.

How we use your information

We use information to operate the product, secure the service, and help customers succeed.

• Provide access to workspaces, inboxes, CRM records, and automation workflows.
• Route messages, process campaigns, and sync data with supported integrations.
• Monitor reliability, investigate incidents, prevent fraud, and protect customer accounts.
• Bill subscriptions, send invoices, and maintain tax and accounting records.
• Respond to support requests, product feedback, and service communications.
• Measure product usage so we can improve workflows, performance, and reporting.

How we share information

We do not sell customer data. We share information only when it is required to run the service, fulfill your instructions, or comply with legal obligations.

• Infrastructure and hosting providers that store or transmit product data on our behalf.
• Billing, analytics, and support vendors used to operate subscriptions and customer service.
• Connected messaging platforms and integrations that you enable in your workspace.
• Authorities or third parties where disclosure is required by law, subpoena, or to prevent harm.

Retention and Security

We retain customer data for as long as it is needed to provide the service, keep reliable records, resolve disputes, and meet legal or tax requirements.

Active workspaces

Data remains available to your team while the workspace is active and in good standing.

Deleted accounts

Workspace deletion follows the process described on our Data Deletion page, including backup roll-off windows.

Security controls

We use access controls, audit trails, encryption in transit, and role-based permissions.

Incident response

We investigate suspicious access, monitor platform health, and document service-impacting incidents.

Your choices

Workspace owners and authorized admins can manage many privacy actions directly. Additional requests can be submitted through support for verification.

• Update or correct profile and company details from your workspace settings.
• Export contacts, conversations, and CRM records before closing an account.
• Request deletion of workspace data through your admin or our support team.
• Opt out of non-essential product marketing communications at any time.

Contact

If you have questions about this policy, a data request, or a support issue involving personal information, contact us at support@connektly.in. We may update this policy from time to time, and the latest version will always be published on this page with a revised date.