How to request account and workspace deletion.

This page explains who can request deletion, what information is removed, what may remain temporarily for operational reasons, and how long the process usually takes after verification.

See the process Email Support

The deletion path from request to confirmation

To protect customer records and prevent unauthorized deletion, we verify requester identity before removing workspace data.

Step 1: Submit the request. Send the request from the workspace owner or admin email address tied to the account.
Step 2: Verify authority. We confirm workspace ownership, identity, and whether any export or billing tasks are still pending.
Step 3: Process deletion. Workspace data is queued for removal, access is restricted, and associated records move into the deletion workflow.
Step 4: Send confirmation. We confirm completion and note any residual data that may remain in backup or finance systems temporarily.

What is normally removed from an approved deletion request

Workspace records: Inbox data, CRM records, notes, tags, automation settings, campaign history, and team assignments.
User access: Workspace access, role mappings, and related sign-in connections tied to that workspace.
Support context: Workspace-linked troubleshooting artifacts that are no longer needed after the request is completed.

What may remain for a limited period

Some information may remain temporarily where required to keep systems stable, detect fraud, or satisfy financial and legal obligations.

Backup copies that expire on a rolling operational schedule.
Invoice, payment, tax, and accounting records needed for financial compliance.
Minimal security logs required to investigate abuse, fraud, or service incidents.

Residual records are retained only for the period needed for those specific obligations and are not restored to active workspace access after deletion is completed.

What to do before asking us to delete a workspace

Export contacts, conversations, invoices, or reports your team may need later.
Disconnect any integrations or automations that should stop sending or receiving data.
Confirm whether the request is for a single workspace, a specific user, or the entire account.
Make sure the requester is the workspace owner or an admin we can verify quickly.

What to include in the deletion request

Including the right details helps us verify and process the request without delay.

Subject: Workspace deletion request Workspace name: Registered owner email: Requested action: Scope of deletion: Preferred confirmation contact: Any export needed before deletion: Yes / No Billing or invoice concerns to resolve first:

What happens once the workflow begins

Once verified, we may restrict access while the request is in progress, notify the requester about outstanding billing or export issues, and send a completion confirmation when the primary deletion workflow is done.

Privacy-related questions can also be reviewed on Privacy Policy.